Effective Leadership

Posted: January 5th, 2023

Effective Leadership

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Effective Leadership

It has been argued that strong leadership is an essential factor in the success of any organization. However, various organizations are incapacitated to improve leadership skills as the organization believes that the current leadership is effective for the particular organization. However, multiple organizations have much-untapped potential lying on the underutilized leadership practice. This is because effective leadership is essential in eliminating the various barriers, inspiring confidence, sharing trust, and welcoming new ideas as proposed by the different employees.  Therefore, this article explores the impacts of the leadership practice on the Memorial food cafe productivity, successful leadership practices, and the outcomes of the improved leadership practices as detailed by Ken Blanchard companies case study.

Impacts of Leadership on Memorial Food Cafe Productivity

Customer Satisfaction

An improved leadership has been associated with enhanced productivity within any particular organization. The various companies with such improved characteristics attribute to a customer satisfaction rating of approximately 85%, as documented by the American Customer Satisfaction with average service providers accounting for 75%. The reduction in the effective leadership characteristics within the Memorial food cafe has accounted for various losses within the organization at relatively 3.8% of the Memorial food cafe total revenue (The High Cost of Doing Nothing, 2021). As per the various documented studies, there has been a corresponding 1.3% increase in the general customer satisfaction in alignment with the 0.5% revenue increment owing to the Memorial food cafe leadership practices embraced within the organization. Besides, effective leadership has accounted for a 3-4% improvement in customer satisfaction, which corresponds to a 1.5% improvement in revenue generation.

Employee Retention

An effective leadership skill within an organization is essential in improving employee productivity within Memorial food cafe. This is illustrated in the improved employee outcome through the overall Memorial food cafe turnover and corporate financial performance. The employee retention within the organization to realize such improved employee productivity is attributed to the proper selection, performance management, and appraisal processes (The High Cost of Doing Nothing, 2021). Effective leadership culminates in employee retention, coaching, and mentoring, which aids in employee retention within the Memorial food cafe in question. Employee retention within Memorial food cafe results from improved morale among the employee and effective management of the employee, and effective planning (The High Cost of Doing Nothing, 2021). This is because poor leadership indicated 43% accounting for insufficient planning and control, 23% inadequate management, and 12% poor working morale leading to poor employee retention within Memorial food cafe.

Effective leadership ensures employee retention within Memorial food cafe as the employees are satisfied within Memorial food cafe. This aligns with Ken’s argumentation, who proved that 13% of the employees moving from an organization result from the demeaning respect from the supervisors who are less experienced in an organization with an effective leader who appreciates each of the employees. 9% of the employees moving from Memorial food cafe is due to a lack of leadership qualities among the supervisors, which is less witnessed. The High Cost of Doing Nothing (2021) argues that the employees are highly retained within an organization where there is an effective organization as poor employee relation with the supervisor accounts for 4% of the employees moving from any organization like Memorial food cafe. An effective leadership leads to the employee retaining as the employees are highly recognized within the organization in addition to the supervisors being competent, which is in contrast to the postulation by Ken. This account for the employees moving from Memorial food cafe as a result of the lack of recognition and supervisor incompetency which account for 4% and 2% respectively (The High Cost of Doing Nothing, 2021). Besides, the level of turnover is retained to below 9% upon the improvement of the levels of respect, recognition of the employees, the manager, and supervisor support as postulated by Blanchard.

Successful Leadership Characteristics

Strategic and Operational Leadership

Effective leadership is characterized by improved strategy development and operations within Memorial food cafe, as documented by Blanchard. This is because an effective leader will strategize on those activities that improve customer satisfaction, customer devotion to purchases of the Memorial food cafe food products in which they are satisfied in the service delivery, and the improvement of employee satisfaction (The High Cost of Doing Nothing, 2021). Effective leadership is also illustrated in the strategizing of employee retention through effective and good rapport among the employees, improving the employee’s satisfaction leading to improved retention.

Provision of Employees with Necessary Tools

Effective leadership characteristics are exhibited by exploiting the employee within the organization of their services through the provision of the required resources. Ken Blanchard, who argues that the 59% within an organization like Memorial food cafe are unproductive, supports this contributing to the poor success of the organization (The High Cost of Doing Nothing, 2021). While providing for the right resources required to undertake such responsibilities, effective leadership will set the tone and direction by creating the Memorial food café vision, empowerment of the culture, and setting of the Memorial food cafe strategic imperatives.

Conclusion

Ultimately, effective leadership is an essential trait within any organization as it improves employee satisfaction and improves employee retention. Effective leadership characteristics are also liked with improved customer satisfaction, hence increasing the company’s overall growth as detailed above.

References

Leadership Gold. 2021. The High Cost of Doing Nothing. [Online] Available from: <http://www.leadershipgold.com.au/the-high-cost-of-doing-nothing.html> [Accessed 26 May 2021].